The terms name the operator, Alistair Solutions NV of Curaçao; no licence, regulator or licence number appears on the five site pages we read. richpalms.com is on the blocked list of the Australian Communications and Media Authority (ACMA), the regulator whose list Australian internet providers block.
How we looked: on 23 October 2026 we read the terms, cashier, FAQ, bonuses, About and responsible gaming pages from an Australian connection, without an account or a deposit, and followed the casino’s addresses from Australia and Germany.
Rich Palms at a glance
| What we checked | What we found, and how sure it is |
|---|---|
| ACMA blocked list | richpalms.com and richpalmspromo.com are on it (ACMA list, 23 October 2026), so Australian home internet providers may block them. The same site appeared on other addresses that are not on the list; we do not name them. Not on the list does not mean allowed |
| Operator | A company registered in Curaçao, named in the terms (clause 1.4); its name and registration number are in the licence section below. A company registration is not a licence |
| Licence | Not stated: no licence, regulator or licence number on the five site pages we read (home, terms, about, anti-money-laundering, responsible gaming; 23 October 2026). We did not search a regulator’s register |
| Minimum withdrawal | A$100 a request for cards, Bitcoin and bank wire (cashier page, read without logging in) |
| Withdrawal limit | A$500 a day and A$2,000 a week (stated in the terms, clause 20.17); the casino may adjust it by VIP level |
| Processing | 2–7 business days a request, then the payment method’s own time (stated by the casino; not a time we measured) |
| An A$10,000 win | At least five weeks to withdraw at A$2,000 a week (our arithmetic, see below) |
| Documents | ID, a copy of each card used, proof of address from the past 3 months, wallet or bank details; approval takes 3–4 business days (stated in the terms, clause 20.15) |
| Currency | USD or AUD, chosen at sign-up and not changeable later (stated in the terms and FAQ) |
| PayID | Not named on the cashier, terms, FAQ or bonuses pages; we did not see the cashier after logging in |
| Our score | 5.3 |
Why richpalms.com may not open from Australia
On 23 October 2026 two domains with the Rich Palms name were on ACMA’s blocked list: richpalms.com and richpalmspromo.com (next section). Australian home internet providers block the sites on that list, so these two addresses may not open at all. Our Australian connection runs through a data centre and could not show that block.
The same casino site also appeared on other addresses that are not on the list. We do not name them. Before you type a password or card details on any page with the Rich Palms name:
- if unsure, ask support at support@richpalms.com, the address the casino’s FAQ gives;
- remember that this page is a review, not a login page: we cannot open accounts or reset passwords.
Why blocked casinos move to new addresses, and why a login page on an unfamiliar domain is a risk, is explained in blocking, domain changes and login copies.
Operator, licence and the ACMA blocked list
Clause 1.4 of the terms says the site “is operated by Alistair Solutions NV., a company registered under the laws of Curacao under registration number 155702.” The responsible gaming page adds an office address, Abraham de Veerstraat 9, Willemstad, Curaçao. The number is a company registration, not a licence.
No licence, regulator or licence number appears on the five pages we read on 23 October 2026: home, terms, about, anti-money-laundering (AML) and responsible gaming. There is no regulator’s seal either. Some other reviews state a Curaçao eGaming licence; the site itself does not.
Not finding a licence on the site does not prove there is none: we did not search Curaçao’s register. The Licence check section at the end of this review, from 22 October 2026, reaches the same point: no licence found so far, and that check is not complete.
The same company and registration number are named in the terms of Lucky Tiger, as read for our review of 11 October 2026.
ACMA’s list of blocked gambling websites held 1,810 domains on 23 October 2026. Two carry the Rich Palms name: richpalms.com and richpalmspromo.com. The other addresses where we saw the same site were not on it. Not being on the list does not make a site allowed. What the law says about online casinos is in our guide to online casinos and Australian law.
Withdrawals: limits, minimum and waiting time
The limit is in clause 20.17 of the terms, quoted in full:
“All withdrawals at Rich Palms Casino are limited to $500 or AUD 500 per day, or $2,000 or AUD 2000 per week. The Casino reserves the right to divide some payments into multiple installments and send them over a stated period of time. The withdrawal limits can be adjusted by the Casino according to the Customer’s VIP level. Please contact our Customer Support department for further information.”
The cashier page repeats only the weekly figure: “New players are allowed to withdraw $2,000, or AUD 2000 within a seven-day period.” It lists three ways to withdraw, each with “Min Amount: $100” and “Max Amount: $2,000”. The page does not say whether that maximum is per request or per period.
Other amounts on the cashier and bonus pages carry a plain $ sign without naming the currency. The account currency is USD or AUD, and outside quotes we write the amounts as A$ for an AUD account. With a USD account, read the same figures in US dollars.
The casino describes the stages like this (cashier, FAQ and terms; all business days):
| Stage | What the casino says | Business days |
|---|---|---|
| Document check | Terms: 3 to 4 business days, “weekends excluded”; FAQ: “up to 4 business days” | 3–4 |
| Request approval | Cashier and FAQ: 2–7 business days | 2–7 |
| Money arrives | Card: 7 to 10; bank wire: 5 to 7; Bitcoin: no time given. FAQ: “from 48 hours to 10 business days, depending on the withdrawal method chosen” | depends on the method |
| Whole route | FAQ: “In general, it takes 8-20 business days for you to receive your withdrawals.” | 8–20 |
These are the casino’s figures; we did not measure them. The FAQ calls bank wire “the optimal method for withdrawals”, but adds: “our Financial Department has the right to select the most suitable withdrawal method, regardless of your selected method.” The terms say the same in clause 20.14.
Three more rules from the terms. Any deposit “must be wagered at least once before a withdrawal can be requested” (20.10). On fees, clause 20.2 reads in full: “The Casino does not charge any deposit and/or withdrawal fees; however, a bank or payment processor may charge additional processing and/or exchange fees. The Customer shall be held responsible for all processing fees on deposits/withdrawals.”
The terms set no inactivity rule; we did not check the AML or privacy pages for one. Where each of these stages sits in any casino payout is explained in the three stages of a payout.
How long a big win takes to withdraw
Worked example (our arithmetic, not a schedule the casino publishes), for a win in an AUD account:
- Balance to withdraw: A$10,000.
- Weekly limit A$2,000: 10,000 ÷ 2,000 = at least 5 weeks.
- Daily limit A$500: four days of requests reach the weekly limit.
- Each payment still waits 2–7 business days for approval, plus the method’s time.
Five weeks is a lower estimate with the limit unchanged. The terms let the casino change the limit by VIP (loyalty) level and split payments “into multiple installments”, but they publish no schedule. They also do not say whether a week is a calendar week or any seven days.
The terms themselves send you to support about the limit, so ask before you deposit, not after a win. With a welcome bonus a second cap applies (see the bonus section below).
How this limit compares with other casinos is in our study of weekly and daily withdrawal caps.
Documents needed before a withdrawal
The terms set three checks. After your first deposit, you confirm your details and some payment details “by telephone” with the casino (20.4). Before a withdrawal, you make “a verification deposit with Your preferred withdrawal method” (20.13). And you send these documents (20.15):
- proof of identity: driver’s licence, ID or passport;
- a colour copy of each card used, showing your full name, the first 6 and last 4 digits and the expiry date;
- proof of address issued within the past 3 months;
- Bitcoin wallet or bank wire details.
Approval “takes three (3) to four (4) business days (i.e., weekends excluded)”. A new card needs its own copy before the next withdrawal. Clause 20.6 adds: “Rich Palms Casino reserves the right to deny the winnings in case any of the documents are missing.” Having them ready before the first request saves those days later.
Welcome bonus: what 250% costs
On 23 October 2026 the bonuses page offered a Welcome Tour of three deposit matches. The first reads: “250% Bonus is valid once for slots and table games on the first deposit of $25+ (Neosurf $10+), WG x35, max cashout x20. Get +50% for Crypto Deposits!” In the casino’s shorthand, WG means wagering (the bets needed before a withdrawal), FS means free spins and CO means cash-out.
The second deposit gets 200% and the third 150%, on the same terms. The home page banner says “Up to $6000 Welcome Bonus”. We do not publish bonus codes. The rules that set the price, from the terms:
| Rule | Terms clause | What it means |
|---|---|---|
| Wagering | 23.2: “(deposit + bonus) x35 for slots and cards” | You bet 35 times the deposit plus the bonus |
| Cap on withdrawal | 23.3: “Welcome Match Bonuses carry a maximum withdrawal calculated as x20 the deposit amount except where explicitly stated otherwise.” | With a welcome bonus you take out at most 20 times your deposit |
| Match bonuses in general | 24.2: “There is no maximum cashout restriction attached to Match bonuses, unless stated otherwise in Bonus T&C. The bonus amount is sticky, and the initial bonus amount will be deducted upon withdrawal.” | For the welcome offers the 20× cap of 23.3 still applies. Section 24 sets no cap for other match bonuses unless stated otherwise. It also calls match bonuses sticky: the bonus itself is taken off your balance when you withdraw. The terms do not say whether this covers the welcome offers |
| Largest bonus | 22.11: A$1,000 multiplied “by the bonus percentage, unless otherwise specified in the detailed bonus terms” | A$2,500 at 250%, A$2,000 at 200%, A$1,500 at 150% |
| Maximum bet | 22.10: A$10 a spin or hand while the bonus is active | A bigger bet voids the bonus and its winnings |
Worked example (our arithmetic), a first deposit of A$100 without the crypto extra:
- Bonus: 250% of A$100 = A$250.
- Bets needed: (A$100 + A$250) × 35 = A$12,250.
- Most you can withdraw with the bonus: 20 × A$100 = A$2,000, which is also one week’s withdrawal limit.
- Largest bonuses: A$2,500 + A$2,000 + A$1,500 = A$6,000, the figure on the banner; the site does not explain it this way.
So “up to $6000” is the bonus size on three deposits, not money you can withdraw. Which limits cut a bonus in general is set out in five numbers that cut a bonus or a withdrawal, and the maths in the arithmetic of casino bonuses.
Cashback. The home page title read “250% Deposit Bonus + 100% Cashback”, but we found no 100% cashback in the offers or the terms. Section 25 of the terms pays cashback as a free chip when your playable balance is “below $0,3”, with 45× wagering and a withdrawal of at most 6 times the bonus.
The bonuses page has a “Cashback Gift” card and the Rich Club page lists daily and weekly cashback, both without a percentage. How this compares is in cashback at the 11 casinos whose terms show it.
Other offers. Daily Spins, free spins on a set game, need a login every day and “a deposit in the last 3 days”, with “WG: FS Winnings x40, max cashout FS x6”: free-spin winnings must be wagered 40 times, with a cash-out cap of “x6”.
Each day of the week has its own offer, for example Monday’s “Up to 230% Match Bonus + 30 FS” with 35× wagering and “no max CO” (no cash-out cap). We found no no-deposit offer or bonus code on the bonuses page on 23 October 2026.
Deposits, PayID and Australian dollars
You choose USD or AUD when you register, and “The Player cannot request withdrawals in any other currencies” (terms, 20.1). The FAQ adds that the currency cannot be changed after sign-up.
The cashier page, which we read without logging in, listed these deposit methods on 23 October 2026:
- Visa, Mastercard and AmEx: A$25 to A$1,000;
- crypto: Bitcoin, ETH, Litecoin, BNB, Dogecoin, Ripple, Solana and Cardano from A$25, USDT and USDC from A$50, up to A$25,000;
- PayPal, used “to buy crypto (LTC)”: A$25 to A$1,000;
- Interac: A$25 to A$1,500 (the FAQ says it is “for Canada players”).
The page adds that “payment options might vary depending on your location”. PayID is not named on the cashier, terms, FAQ or bonuses pages. We did not see the cashier after logging in, so that is not proof there is no PayID; other reviews disagree about it.
Neosurf appears only in the welcome offer (from A$10), not on the cashier page. The cashier page we read without logging in lists withdrawals by card, Bitcoin or bank transfer, as above; the terms add that withdrawal methods “might vary” by country (20.14). How casinos that do pay out to PayID handle it is in what a PayID withdrawal means.
Games: 1,434 titles in the lobby
On 23 October 2026 the lobby shown to our Australian connection listed 1,454 games, 1,434 of them with distinct names; no title was added or removed since 17 October 2026. How pokies differ in return to player (RTP) and what a pokie really costs is in our pokies guide.
The video poker category held 26 entries with 25 names; the table below lists five of them, and our video poker guide explains the games. There were 7 live tables: blackjack, baccarat and roulette, with no live poker. No title contained Keno, Bingo or Sic Bo, and there was one Craps game, although the FAQ still describes keno and bingo.
| Video poker game | In the Rich Palms lobby on 23 October 2026 |
|---|---|
| Deuces Wild | Several versions |
| Double Bonus Poker | Yes, alongside Double Double Bonus and Triple Double Bonus |
| Jacks or Better | Several versions |
| Aces and Faces | Yes |
| Joker Poker | Yes |
The lobby does not name studios. The site names some in its text: its bonus FAQ excludes games by Spadegaming, BetGames, Betsoft, Nucleus and Saucify and table games by Dragon Gaming, and the specialties page named DiceLab, Dragon Gaming, UrgentGames and Rival on 17 October 2026.
Some reviews say the casino carries only two studios; we could neither confirm nor rule that out. The FAQ offers a free “practice mode” and play “on their phone, tablet, PC or Mac”; we did not test either.
Customer support and phone numbers
On 23 October 2026 the About page showed a different number by country:
- to our Australian connection: +61 1800 731 452;
- to our German connection, and in the FAQ for both: +1 855 2798 143; the FAQ says “All calls on our Rich Palms number are free”;
- email: support@richpalms.com, and a live chat button.
The FAQ says the support team “works 24/7”. These are the casino’s words; we did not call or test response times.
Pros and cons
Pros
- The withdrawal rules are written out clause by clause, with stages and times.
- Accounts can be held in AUD.
- An Australian 1800 number on the About page shown to Australia.
- The bonus wagering, caps and maximum bet are given as numbers.
Cons
- A$500 a day and A$2,000 a week: an A$10,000 win takes at least five weeks.
- An A$100 minimum withdrawal.
- No licence or regulator named on the pages we read.
- Two Rich Palms domains on ACMA’s blocked list.
- The finance department may choose your withdrawal method.
- PayID not named on the pages we read.
- “100% Cashback” in the home page title, not in the terms.
How we checked
On 23 October 2026 (20:36–20:46 UTC) we followed the Rich Palms addresses and our own link from an Australian and a German connection. We downloaded ACMA’s blocked list (1,810 domains) through the Australian connection.
We read the terms, cashier, FAQ, bonuses, About, AML, responsible gaming and Rich Club pages in a browser from the Australian connection; most were also opened from Germany. The game lobby was counted from its game list the same evening.
Two items come from earlier checks: the studios on the specialties page (17 October 2026) and Lucky Tiger’s terms (11 October 2026). Our Australian connection runs through a data centre, not a home internet provider.
We did not log in, register, deposit, withdraw or call support: everything here is what the casino publishes, not a test of its payments. This update did not recalculate our score. What we look at in a review is on our editorial approach page.
Can I play Rich Palms from Australia?
richpalms.com and richpalmspromo.com are on the blocked list of the Australian Communications and Media Authority (ACMA) (23 October 2026), so home providers may block them. Clause 2.1.2 of the terms does not bar Australia, but lets the casino refuse players from any other country at its own discretion. We did not register. The law is covered in our guide to online casinos and Australian law.
Why may richpalms.com not open in Australia?
richpalms.com is on the blocked list of the Australian Communications and Media Authority (ACMA) (23 October 2026), and Australian home internet providers block the sites on it. The same casino site appeared on other addresses that are not on the list; we do not name them. This review is not a login page.
Is Rich Palms licensed?
The terms name the operator, Alistair Solutions NV, registered in Curaçao under company number 155702; the number is a company registration, not a licence. No licence, regulator or licence number appears on the five site pages we read on 23 October 2026; we did not search a regulator’s register.
What is the Rich Palms withdrawal limit?
A$500 a day and A$2,000 a week, from A$100 a request (terms, clause 20.17, and cashier, 23 October 2026). The casino may change the limit by VIP level and split payments into instalments.
How long would an A$10,000 win take to withdraw?
At least five weeks at A$2,000 a week, by our arithmetic, plus 2–7 business days of approval for each payment and the method’s time. The casino publishes no schedule, and the limit can change by VIP level.
Does Rich Palms accept PayID?
PayID is not named on the cashier, terms, FAQ or bonuses pages we read on 23 October 2026. We did not see the cashier after logging in, so we cannot say it is missing there.
Responsible gambling and the law
What ACMA’s list means for players is in our guide to online casinos and Australian law. Free help services, helplines and BetStop are on our support resources page. You must be 18 or over.
Sources
Read from an Australian connection on 23 October 2026 unless another date is given. The casino’s pages are named, not linked.
- Rich Palms terms and conditions (no version date shown): clauses 1.4, 2.1.2, 20.1–20.17, 22.10, 22.11, 23.2, 23.3, 24.2 and section 25
- Rich Palms cashier page (deposit and withdrawal sections, without logging in), FAQ (collapsed answers opened), bonuses, home, About (Australian and German connections), AML, responsible gaming and Rich Club pages
- Rich Palms specialties page, 17 October 2026 (studio names only)
- Redirects of richpalms.com, richpalmspromo.com and the other addresses where the same site appeared (not named here), from an Australian and a German connection, 20:36–20:37 UTC
- Game list loaded by the lobby, Australian connection, about 20:45 UTC
- ACMA, Blocked gambling websites, list data
Licence check
Not checked yet. Our check could not read the whole site, so we make no claim about a licence here.
Last attempt 22 Oct 2026. This brand is on ACMA’s list of blocked gambling websites, so we show none of its web addresses here.
